Refund Policy

RDL Lift Services is committed to providing dependable Non-Emergency Medical Transportation services for patients throughout El Paso and surrounding areas.

Transportation appointments are scheduled based on availability, operational capacity, and verified service details provided by the client.

Refunds may be considered only in situations where:

• A confirmed transportation service cannot be provided due to an issue directly caused by RDL Lift Services

• Duplicate charges occur

• Billing errors are identified and verified

Refunds will generally not be provided for:

• Missed appointments caused by incorrect information submitted by the client

• Appointment cancellations made without reasonable notice

• Insurance claim denials

• Delays caused by weather, traffic, medical facility scheduling changes, or circumstances beyond operational control

Coverage approvals through Medicare, Medicaid, or private insurance providers are determined by the respective provider and not by RDL Lift Services. Clients remain responsible for understanding their coverage eligibility when applicable.

All refund requests are reviewed individually. Approved refunds, when applicable, may require several business days to process depending on the payment provider or financial institution.

For billing questions or refund requests, please contact RDL Lift Services directly through our contact page.